Frequently Asked Questions

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We've put together a helpful list of answers to your most frequently asked questions - see if your enquiry is one of them!

How long will my visit take?

As the Titanic Experience is a self-guided tour, the duration does depend upon pace and level of interest of our customers, however an average visit lasts 1½ - 2½ hours. This is normally followed by 30mins - 1 hour on board SS Nomadic. Visitors can spend as long as they wish up until closing time. Our opening hours can be found here.

Should you also wish to book our guided Discovery Tour, this will add a further hour to your visit.

In total, a visit to Titanic Belfast can last up to 3 - 4 hours.

Is it a guided tour?

The Titanic Experience, our nine interactive galleries tour, is self-guided - however there are staff throughout the exhibition to give extra information and guidance. Multimedia Guides are also available for an additional for an additional charge which can offer a semi-guided feel to the experience.

Our award-winning Discovery Tour is a guided walking tour, where you will find out fact and fable as you walk in the footsteps of the designers and shipbuilders who brought the dream to life.

Do I need to book in advance?

Yes, all tickets must be pre-booked in advance online here or via telephone on +44 (0)28 9076 6386.

By pre-booking online you have a guaranteed entry time and date, avoiding any lengthy queues and you can make use of our contactless print-at-home mobile ticketing!

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What are your refund and cancellation polices?

Once purchased, tickets cannot be exchanged or refunded except at the absolute discretion of Titanic Belfast Ltd. Please read our Terms and Conditions for more information.

In light of COVID restrictions, we are happy to extend the validity of tickets should you be unable to visit on your original date, please contact our Welcome Team via welcome@titanicbelfast.com with your booking reference to rearrange your visit. 

What is your policy on artefacts?

To date, we have decided not to include artefacts from the Titanic Wreck Site and Debris Field for ethical reasons. Our strategic partner Dr Robert Ballard who discovered her wreck in 1985 shares this view and for this reason artefacts salvaged from Titanic do not currently form part of our exhibition. If an opportunity arose to further preserve or safeguard artefacts, this would be considered on a case by case basis.

The Titanic Experience does contain many other original artefacts including Titanic's Plan, the Last Luncheon Menu, original Launch Notebook and Launch Day Tickets, Lord Pirrie's Pocket Watch and many other fascinating items of cultural and historical interest. 

Do Titanic Belfast purchase or accept loans of artefacts?

Titanic Belfast are unable to provide information regarding artefacts as we do not have an on-site curator. If you are interested in donating/selling an artefact, please contact Siobhan McLaughlin at Belfast Maritime Trust on +44 (0)28 9073 0492.
 

Can I see the replica Grand Staircase?

The Grand Staircase does not form part of the Titanic Experience as it is part of our private event suites.

Titanic Belfast does endeavour to operate regular events where opportunities to dine in front of the Grand Staircase are offered, such as Sunday Afternoon Tea.

Unfortunately due to COVID restrictions our private event suites and the Grand Staircase are closed to the public. 

Please keep an eye on our Offers and Events section for updates on when these events will resume.

Do you sell Gift Cards?

Yes, Gift Cards can be purchased online or via our Welcome Team on +44(0)28 9076 6386 and will be emailed out or can be posted to an address of your choosing for a small additional fee. Alternatively you can purchase a Gift Card in person in the Titanic Store or at our Visitor Services desk in the Grand Atrium.

These are valid for 12 months from purchase and can be redeemed against tickets for any of our Experiences, spent in our Titanic Store or used to purchase food and drink in our dining outlets.

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What restrictions/changes are in place due to COVID-19?

In line with Government advice, we’ve developed our Customer Confidence Charter, outlining our commitment to ensuring the health and safety of our visitors and crew following the global outbreak of COVID-19.

Ahead of your visit, please read through the information shown here which outlines some new ways of doing things to ensure we can all enjoy a safe yet memorable experience!

Offers and Events

Take a look at our offers and seasonal events to find out what's on when you are planning to visit!

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Maritime Festival 2018 (2) Captain Hat Selfie

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