23 January 2024

Titanic Belfast Closure

Following further assessment of the damage to its roof caused by Storm Isha, Titanic Belfast has taken the decision to extend its closure period to allow additional time for remedial works to take place.

It is anticipated that the attraction will now reopen on Saturday 3rd February.

The safety of the public and its staff are Titanic Belfast’s priority and as such access to the building and surrounding plaza are closed and customers are being asked not to come to the site.

All prebooked customers and clients will be notified and refunded.

Once again, we apologise for the inconvenience caused.

 


 

I had tickets pre-booked for Titanic Belfast – what do I do?

For those who booked directly with us through titanicbelfast.com:

We are contacting all customers who had pre-booked tickets for the Titanic Experience, White Star Premium Pass or The Discovery Tour during our closure period through the email address provided at time of booking. Please note, occasionally these emails can be caught in junk/spam filters.

Please bear with us as we are managing a large volume of bookings and customer enquiries so appreciate your patience at this time. Refunds will be processed over the next few days onto the card used to make your purchase and the money should be in your account within 3-5 days following your refund.

We would be delighted to welcome you to Titanic Belfast on a future date, to reschedule your visit, please book your tickets at titanicbelfast.com


For those who booked through a 3rd party:

Titanic Belfast works with multiple partners and allows them to sell tickets through their 3rd party websites and channels. This includes Hotels, Online Travel Agents (OTAs), Travel Agents, Destination Management Companies (DMCs) and Coach/Ferry Operators.

If you booked tickets to Titanic Belfast through a 3rd party, you will need to contact the 3rd party directly to arrange for a refund or exchange of your tickets.

For those due to visit as part of a group booking:

We are in contact with any tour operators, group organisers and schools who have planned to bring groups to Titanic Belfast during this temporary closure.

We will reschedule groups for a future date where possible. Please contact your group organiser directly for an update on your specific group booking.


Can I rebook a ticket for a later date?

Yes, our online bookings are currently open for purchasing tickets for future dates - we would love to welcome you soon! Please see here to book.


I have an unredeemed Gift Card that’s due to expire, will this be extended?

If you have a Gift Card that is due to expire, this will be extended to be valid until the 31st March 2024. This will be automatic and there is no need to contact us.


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