Coronavirus Visitor Information

16th October

Corporate, Titanic Belfast, Tourism, Visitor Information


Titanic Belfast and SS Nomadic are currently closed from 17th October - 13th November due to the global outbreak of COVID-19 (Coronavirus).

 

The health and wellbeing of our guests and staff are of the utmost importance and following updated Government guidance in relation to the Covid-19 (Coronavirus) outbreak, TBL International has been required to close all of its venues, including Titanic Belfast and SS Nomadic

We apologise for any inconvenience caused to our customers and will continue to monitor the situation closely in line with Governement advice.

We will continue to provide updates and information for guests on this page, so please read more below and check back regularly. 

 


Customer Information 


We're experiencing a high volume of customer enquiries at the moment so please bear with us as we work through these.

Before you contact us, please check the below Frequently Asked Questions which we hope will help answer some of your questions.

 

I had tickets pre-booked for Titanic Belfast – what do I do?

If you booked with us directly through titanicbelfast.com

We have contacted all customers who had pre-booked tickets for the Titanic Experience or The Discovery Tour during our closure period through the email address provided at time of booking. Please note, occasionally these emails can be caught in junk/spam filters.

As per our terms and conditions, tickets are generally non-refundable and non-transferable. However, as our building is closed beyond our control, all ticket holders from 17th October to 13th November will be refunded, despite if you have been in touch with us previously to move the date of your booking.

We will process a full refund for your tickets to the card you used to make your purchase. We are managing a large volume of bookings and customer enquiries so appreciate your patience at this time. Refund will be processed on Saturday 17th October and money should be returned your account within 3-5 days. 

If you booked through a 3rd party

Titanic Belfast works with multiple partners and allows them to sell tickets through their 3rd party websites and channels. This includes Hotels, Online Travel Agents (OTAs), Travel Agents, Destination Management Companies (DMCs) and Coach/Ferry Operators.

If you booked tickets to Titanic Belfast through a 3rd party, you will need to contact the 3rd party directly to arrange for a refund or exchange of your tickets.

If you are due to visit as part of a group booking

We are in contact with any tour operators, group organisers and schools who have planned to bring groups to Titanic Belfast during this temporary closure.

We will reschedule groups for a future date where possible. Please contact your group organiser directly for an update on your specific group booking.


I have booked tickets for Titanic Belfast for a future date. Do I need to do anything?

In line with Government guidance, Titanic Belfast and SS Nomadic will be closed from 17th October - 13th November. This will be reviewed on an ongoing basis according to Government advice.

Any updates regarding future bookings will be published on this page and customers will be contacted on a rolling basis as required should the closure be extended and affect their booking.


I have had to change my travel plans – can I change my ticket?

We understand that the outbreak of COVID-19 (Coronavirus) has led to mass disruption to global travel plans.

As per our terms and conditions, tickets are non-refundable and non-transferable. However, if you do need to change you travel plans and can’t visit Titanic Belfast on the date of your original booking, we are happy to extend the validity of your ticket to 31st December 2021.

Please contact [email protected] with your booking reference number to re-book your visit. We will be happy to accommodate you and welcome you soon!


I am nervous to visit due to the outbreak of COVID-19 (Coronavirus) – what should I do?

We wish to reassure all guests that we are taking great care to ensure that the risk of contagion is minimised and have strict processes in place regard to cleanliness and hygiene. You can see full details on this here.

As per our terms and conditions, tickets are non-refundable and non-transferable. However, if you are reluctant to visit on the date of your original booking due to COVID-19 (Coronavirus), we are happy to extend the validity of your ticket to 31st December 2021.

To use your ticket on a future date please contact [email protected] with your booking reference number to re-book your visit. We will be happy to accommodate you and welcome you soon!
 

Can I book a ticket for later in the year?

Yes, our online bookings are currently open for purchasing tickets later in the year. Please see here to book.


I have an unredeemed Gift Card that’s due to expire, will this be extended?

If you have a Gift Card that is due to expire, this will be extended to be valid until the 31st December 2021. This will be automatic and there is no need to contact us.
 


Should you wish to contact us regarding your visit please email [email protected].

 
 
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